How to create a Freshdesk Account

By creating a Vanderbilt Freshdesk Account, you will be granted access to our latest support portal. This will enable you to utilize a variety of new features that will enhance your support experience and streamline the process.

The Freshdesk portal lets you:

• You can conveniently generate tickets via the portal, allowing you to promptly notify us of any concerns or difficulties you may encounter and receive swift resolutions.

• You can access both your past and present tickets via the portal, which provides a comprehensive overview of your support history and allows you to monitor the status of any ongoing requests.

• You have access to a comprehensive information center that comprises frequently asked questions (FAQs) and helpful how-to guides. These resources are intended to empower you to resolve commonly asked issues independently.

Step 1 - Freshdesk Portal

• To get started in creating a Freshdesk account, Head over to https://vanderbilt.freshdesk.com/support/home
  
  

If you are on mobile or don't see Login | Sign up in the top right corner, Click on the menu icon in the top right corner to find Login | Sign

Step 2 - Signup

• In the top right corner click Sign up
  
   

Step 3 - Account Information

• Enter your email in the text box that says Your e-mail address
  
  

  It's recommended to use your work email when creating an account

  
  

• Enter your password in the text box that says Password
  
  

Password requirements:
- Min length 10 characters
- Include at least 1 special character

If you have any issues with any of these steps contact Tech support at tech.support@vanderbiltsecurities.com or Call 631-845-5100