TABLE OF CONTENTS

• Part 1 - Adding the forms to the sub-folder
• Part 2 – Creating a work item from the sub-folder

This is useful for creating a work item when you already have the forms completed and have yet to create a work item

Part 1 - Adding the forms to the sub-folder

Step 1.

• Enter in the client’s name in the top left where it say’s All by Name.

  
  
  

• Alternately you can also retrieve the client folder by clicking Retrieve then Client at the top menu bar of the page

  

Step 2.

• Find your client and click into their folder

  

Step 3.

• After you click into the client folder, it will list the client sub-folders below.
• Client sub-folders are essentially the folders that hold the specific accounts opened for the client.
  • A client’s TOD, IRA, Individual, and Joint account will have their own Sub-folder.
  • It also holds the client’s documents used to open said account.
  • If you open a new account in Docupace it automatically creates a new sub-folder and adds the documents to that sub-folder.

Step 4.

• Click into a sub-folder
• Scroll down to Client Documents

Step 5.

• Click add new in the top right of the Client Document Section

  

Step 6.

• This is the area where you will add documents saved on your computer into a sub-folder (AKA an account) .

• You will need to enter 3 things in this section.

  1. A client document type

  2. A description (optional but highly recommended),

  3. Upload File

     
     

      

  4. Hit the Save button in the top right of the details window

Step 7.

• A preview window will now appear

  • If everything looks correct

  • Click Save and Close

    
    

• You will know that you added a form successfully when you see it under the Work Item Client Document Section

  
  
  

Part 2 – Creating a work item from the sub-folder

You will want to do this method if you have completed forms that are ready to get sent out for review and have not already created a work item

Step 1.

• Make sure that you have all the forms you need for your work item in the Client Documents section under the sub-folder.
  • If you need to add anymore forms you can hit Add New in the top right (Refer to part 1)

Step 2.

• Once you have all the forms you need for your work item added to the client document section, check the boxes of all the forms that you want added to a work item.
  • You can just select one if you want. If you click the box at the very top it will select all the forms in the sub-folder.

Step 3.

• Once you have the box’s selected of all the documents you need, you are going to go to the top right of the Client Document Section, there will be a button there that says Create a work item.
  • Double check that you have all the right box’s selected to create the work item

Step 4.

• After you click Create a work item you will get brought to a page that says details. All you have to do at this page is enter a request type at the top of the page. Hit the drop down and select your request type

  

Step 5.

• The work item should be created from here. You will know because it should have the forms you inputted attached and it should say Pending Advisor Review at the top of the page.
• A work item # should also have been issued.

Step 6.

• If the work item contains all the completed documents in it, you can just hit Send for Review at the top of the page and you will be done

If you have any issue with any of these steps contact Tech Support at tech.support@vanderbiltsecurities.com or Call at 631-845-5100