Why do I keep getting notifications, and how do I stop them?

Modified on Wed, May 31, 2023 at 12:13 PM

DocuSign sends email notifications on behalf of its users. Each sender has the ability to set how often to send email reminders.  



Your options to stop receiving email reminders to sign:

  • Decline to sign
  • Complete signing
  • Contact the Sender


The available actions can be found within the DocuSign document.


Decline to Sign


  • By clicking Decline to Sign, You are refusing to sign the document. This may be for a number of reasons like:
    • The document was sent to you by mistake, 
    • The document is incorrect
    • You're not the right signer
      If you're not the right signer you can Assign the document to someone else


  • When you click Decline to sign the document. You might be asked to provide a message for the sender of the document indicating why you have declined to sign.
    • In cases where there are other signers, those who have already completed signing receive an email stating that you have declined to sign.
    • Other signers who have not completed signing will not be able to access the documents.


Complete Signing


  • By clicking Complete to Sign the document, you are agreeing to the what is stated in the document. The document may be legally binding, so please read the entire document before signing.



Contact the Seller


  • You can contact the original sender of the document and ask the to void or cancel the document. You can reply to the email notification to contact the sender of the document


If you have any issue with any of these steps contact Tech support at tech.support@vanderbiltsecurities.com or Call at 631-845-5100

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article